FAQ

About Whimzy

Whimzy is an AI lifestyle brand — empathetic, futuristic, and human-forward. Our pieces turn the world of intelligent technology into wearable, livable design, rendered in our signature cerise.

Shipping

What does shipping cost? Everything is made to order, so shipping is priced by what you order rather than one flat store-wide rate. U.S. shipping runs $4.49–$9.49 per item group — tumblers and travel mugs are $9.49, weekender bags are $7.99, and phone cases, tees, pillow cases and socks land between $4.49 and $4.99. A mixed order carries a rate for each group, since each is produced separately. Your exact total is calculated at checkout before you pay.

Do you offer free shipping? Yes — orders over $150 ship free. When your order reaches $150, a free shipping option appears at checkout alongside the standard rate. Digital products like One Prompt Website have no shipping at all — they arrive by email.

How long does shipping take? Our products are made to order, then shipped. Typical delivery is about 6–12 business days in the U.S. (production 2–5 days + transit). Phone cases and drinkware are often faster; bags and all-over-print items can take a little longer.

Returns & Exchanges

What is your return policy? Because every item is made to order, we accept returns and exchanges for damaged, defective, or misprinted items within 30 days — just reach out with a photo and we'll make it right. We can't accept returns for buyer's remorse on custom-made goods.

Products & Materials

What are the phone cases made of? Clear MagSafe cases are hybrid polycarbonate + flexible TPU with a raised bezel and embedded MagSafe magnets for secure snap and fast wireless charging. Tough cases add a dual-layer impact-resistant shell. They fit iPhone 14–17 (all sizes incl. Pro/Pro Max) and Samsung Galaxy S20–S25. UV-printed.

What about the tees? Our signature tee is the Bella+Canvas 3413 tri-blend — vintage-soft, lightweight, true-to-size unisex (size down for fitted). DTF-printed so the cerise design won't crack or fade.

How should I care for my items? Wash garments cold, inside out; hang or lay flat to dry. Hand-wash drinkware. Avoid abrasive cleaners on cases.

Made to Order

Why made to order? We print each piece on demand to reduce overproduction and waste — thoughtful by design. It means a short production window, and a product made just for you.

The Drop

What is "The Drop"? The Drop is our featured release — a curated set of pieces in one theme. New drops go live on the site and are announced on Instagram at @the_purcella.