Effective Date: July 8, 2026
Last Revised: July 8, 2026

This Return & Refund Policy is incorporated into and forms part of the Whimzy® Terms of Service. Capitalized terms have the meanings given there.

1.1. Whimzy® Physical Goods — including pillows, phone cases, and apparel — are produced individually upon receipt of your Order. They are not pulled from pre-existing inventory. Because each item is manufactured specifically for you, returns for buyer's remorse, incorrect size selection, or change of mind cannot be accepted except as expressly stated below.

1.2. This Policy provides remedies that meet or exceed the requirements of applicable consumer-protection law. Nothing herein limits any non-waivable statutory right.

2.1. If your item arrives (a) physically damaged, (b) with a manufacturing or print defect, (c) materially different from the product description, or (d) as the wrong item or size relative to your Order confirmation, we will, at your election, replace it at no cost or issue a full refund, including original shipping.

2.2. Claim Window. You must notify us at support@whimzyvibez.com within fourteen (14) days of delivery (as recorded by the carrier), including: your order number, a description of the issue, and clear photographs of the item and, for shipping damage, the packaging.

2.3. Photographic evidence is required because it is what our production partners require to honor defect claims. Claims submitted without photographs will be held open for ten (10) days to allow you to supplement, after which they may be denied.

2.4. Replacements of defective items do not require return of the original unless we expressly request it, in which case we provide a prepaid return label.

3.1. Each apparel product page includes a size chart. Because apparel is made to order, we cannot accept returns or exchanges for incorrect size selection. Please measure carefully before ordering.

3.2. If the delivered garment's actual measurements deviate materially from the published size chart, it is treated as a defect under Section 2 with full remedy.

4.1. All sales of Digital Products are final upon delivery of the download or access mechanism, as consented to at checkout under Section 6.4 of the Terms of Service.

4.2. Exception: if a Digital Product file is corrupted, incomplete, or materially not as described, notify us within fourteen (14) days and we will deliver a corrected file or, if we cannot, issue a full refund.

5.1. Because production begins quickly, Orders may be cancelled only before they enter production. Contact support@whimzyvibez.com immediately; if production has not begun, we will cancel and refund in full. Once an item is in production, the Order cannot be cancelled and this Policy's other provisions govern.

5.2. Digital Product orders may be cancelled for a full refund only before the download or access mechanism is delivered.

6.1. If tracking shows no movement for fifteen (15) business days (domestic) or thirty (30) business days (international), contact us and we will pursue a carrier trace and, where the package is deemed lost, reship or refund at your election.

6.2. Packages marked delivered by the carrier to the address you provided are presumed delivered. We may, in our discretion and as a courtesy, assist with carrier claims, but we are not responsible for post-delivery theft.

6.3. Orders returned to us as undeliverable due to an address error by you may be reshipped at your expense or refunded less our actual shipping and production costs.

7.1. Authorization Required. No return will be accepted without a Return Authorization ("RA") issued by us in writing. Unauthorized returns may be refused or disposed of without refund.

7.2. To request an RA, email support@whimzyvibez.com with your order number and reason. If your claim qualifies under this Policy, we will issue the RA with return instructions within five (5) business days.

7.3. Where a physical return is requested by us for a qualifying defect claim, we bear the return shipping cost via prepaid label. In all other authorized cases, return shipping is at your expense, and we recommend a tracked service; risk of loss in return transit rests with you until receipt.

8.1. Approved refunds are issued to the original payment method only, within ten (10) business days of approval (or of our receipt of a required return). Your bank or card issuer may take additional time to post the credit.

8.2. We do not issue refunds as cash, check, or transfer to any other account or person. If the original payment method has been closed, contact your issuer; the refund will follow the card network's recovery process.

8.3. Where a partial refund is warranted (e.g., address-error reshipment offsets under Section 6.3), we will itemize the deductions in writing.

9.1. Please contact us before disputing a charge — nearly all issues are resolved faster through our support process than through a bank dispute.

9.2. If you initiate a chargeback on a transaction that complies with this Policy and the Terms of Service, we reserve the right to contest it with all available evidence (delivery confirmation, download logs, correspondence, photographs) and to decline future Orders from you.

10.1. We reserve the right to deny remedies under this Policy to any Customer who has engaged in a pattern of abusive claims, including repeated damage claims without credible evidence, serial returns, or misrepresentation of an item's condition. Statutory rights are unaffected.

All claims, cancellation requests, and RA requests:
support@whimzyvibez.com
Whimzy LLC, 355 South Grand Avenue, Suite 2450, PMB #2259, Los Angeles, CA 90071 (ATTN: THookz*)

For fastest resolution, include your order number in the subject line.