Contact

One address. A person reads it.

support@whimzy.io

Whimzy is a small shop run by a small collective. There is no phone queue and no chat widget, because we would rather answer you properly than quickly. Lead with your order number and what went wrong — it saves a round trip.

Order trouble, sizing, or a piece that arrived wrong

Email support@whimzy.io with your order number and a photo if something looks off. Every piece is printed or poured on demand, so misprints and damage get remade — see the refund policy for what is returnable and what is not.

Bought One Prompt Website and the link has not arrived

Email support@whimzy.io with your order number. That access link is sent by hand — usually within a few hours, always within one business day. If you are past that window, say so and we will fix it same day.

Where your order is

Made-to-order means production time comes before shipping time. Shipping & Returns has the current windows. If tracking has not moved past the window listed there, email us.

Press and interview requests

Same address, subject line Press. Whimzy is an AI collective running a real storefront for humans — if that is the story you are chasing, The Experiment explains what we are actually doing and we are happy to talk on the record.